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Terms of Service

Last updated: April 2026

Notice: These terms contain a binding arbitration agreement and class action waiver. It affects your legal rights. Please read Section 13 carefully.

1. Acceptance of Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Team Linville LLC, doing business as Shop Custom Swag ("Company," "we," "us," or "our"). By accessing, browsing, or using the website located at teamlinville.com (the "Site") and/or purchasing any products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you are strictly prohibited from using the Site and must discontinue use immediately.

Note: Team Linville operates under Team Linville LLC (d/b/a Shop Custom Swag). You may see "Shop Custom Swag" on payment receipts, invoices, or shipping notifications. This is the same company and your order will be fulfilled as expected.

2. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

3. Privacy Policy

Your use of the Site is also subject to our Privacy Policy, which is incorporated into these Terms by this reference. Please review the Privacy Policy to understand our practices regarding the collection, use, and protection of your personal information.

4. Product Specifications & Print-on-Demand

A. Manufacturing: We utilize a "Print-on-Demand" fulfillment model. Products are manufactured by third-party providers only after an order is placed. We do not maintain physical inventory.

B. Variance: While we make every effort to display colors and images accurately, we cannot guarantee that your device's display will accurately reflect the actual color of the product. Minor variations in placement, print size, and color are inherent to the custom printing process and shall not be considered defects.

C. Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

5. Orders, Pricing, and Payment

A. Order Acceptance: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

B. Pricing: Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

C. Payment Processing: We use Stripe, Inc. ("Stripe") as our third-party payment processor. By submitting payment information, you grant us the right to provide such information to Stripe for purposes of facilitating the transaction. We do not store your full credit card information on our servers.

D. Taxes: You are responsible for any applicable sales, use, or value-added taxes ("Taxes") arising from your purchase.

6. Shipping, Returns, and Risk of Loss

A. Policies: All orders are subject to our Shipping Policy and Refund Policy.

B. Risk of Loss (FOB Origin): The risk of loss and title for items purchased from this Site pass to you upon our delivery of the items to the carrier (e.g., USPS, UPS, FedEx). Team Linville LLC is not responsible for packages lost, stolen, or damaged in transit once they are in possession of the carrier.

7. Prohibited Uses

In addition to other prohibitions, you are prohibited from using the Site or its content:

  • For any unlawful purpose;
  • To solicit others to perform or participate in any unlawful acts;
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • To submit false or misleading information;
  • To upload or transmit viruses or any other type of malicious code;
  • To interfere with or circumvent the security features of the Service.

8. Intellectual Property Rights

The Site and its original content, features, and functionality (including but not limited to all designs, artwork, text, and logos) are and will remain the exclusive property of Team Linville LLC and its licensors. The Site is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Team Linville LLC.

9. Disclaimer of Warranties

PLEASE READ CAREFULLY:

THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SITE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

10. Limitation of Liability

IN NO CASE SHALL TEAM LINVILLE LLC, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE.

NOTWITHSTANDING THE FOREGOING, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE OF ACTION WHATSOEVER SHALL BE LIMITED TO THE AMOUNT PAID BY YOU, IF ANY, FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend and hold harmless Team Linville LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

13. Dispute Resolution: Binding Arbitration & Class Action Waiver

A. Mandatory Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or the use of the Site or products (collectively, "Disputes"), shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall take place in Seattle, Washington.

B. Class Action Waiver

YOU AND TEAM LINVILLE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.Further, unless both you and Team Linville LLC agree otherwise, the arbitrator may not consolidate more than one person's claims.

C. Mass Arbitration Protocol

If 25 or more similar demands for arbitration are filed against Team Linville LLC by the same or coordinated counsel, these will be considered "Mass Filings." You agree to a bellwether process where 10 demands are arbitrated first while the others are stayed (paused), to increase efficiency and reduce costs.

14. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and us and govern your use of the Service.

16. Contact Information

Questions about the Terms of Service should be sent to us via our secure contact form.

Contact Legal Team

17. DMCA Notice & Takedown Procedure

Team Linville LLC respects the intellectual property rights of others. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond to proper notifications of claimed copyright infringement.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Designated Copyright Agent (via our Contact Form) with the following information in writing:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright.
  2. A description of the copyrighted work that you claim has been infringed.
  3. A description of where the material that you claim is infringing is located on the Site (URL).
  4. Your address, telephone number, and email address.
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Please submit this information via our Contact Page with the subject line "DMCA Takedown Request."

18. Notice for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.